Frequently Asked Questions

What is CodeVerification.net?

CodeVerification.net is a third-party verification service that helps digital marketplaces and e-commerce platforms resolve disputes and verify ownership of digital assets such as gift cards and prepaid codes. We act as a neutral intermediary to ensure legitimate claims are processed while preventing fraud.

Why was I directed here?

You were likely directed here by a platform (such as a gift card marketplace or digital code vendor) because there is a verification requirement associated with your transaction. This could be due to a dispute, a misdirected delivery, or a routine security check. The referring platform should have provided you with a verification code to access your specific case.

Is this service legitimate?

Yes. CodeVerification.net has been providing verification services since 2019 and works with numerous established digital commerce platforms. We are a subsidiary of Veridian Compliance Group, LLC. If you have concerns, you can verify with the platform that originally directed you here.

What documents do I need to provide?

For standard verification, you will need to provide: (1) A clear photo or scan of the front of your government-issued ID (passport, driver's license, or national ID card), (2) A clear photo or scan of the back of your ID, and (3) A selfie of yourself holding your ID next to your face. All images must be clear and legible.

Why do you need my ID?

Identity verification is required to comply with anti-fraud regulations and to ensure that digital assets are released only to their rightful owners. This protects both you and the platform from fraudulent claims. We follow industry-standard KYC (Know Your Customer) practices used by financial institutions worldwide.

How long does verification take?

Most verification requests are processed within 3-5 business days. Processing times may be longer during peak periods or if additional information is required. You will receive email updates on the status of your verification.

What happens after I submit my verification?

After submission, our team reviews your documentation to confirm your identity matches the claim. If approved, we notify the referring platform and your claim proceeds. If additional information is needed, we will contact you at the email address provided. If denied, you will receive an explanation of the reason.

Is my personal information secure?

Yes. We use industry-standard encryption to protect your data during transmission and storage. Your personal information is only used for the purpose of verification and is retained only as long as required by law. Please review our Privacy Policy for complete details.

How long do you keep my data?

Personal information submitted for verification is retained for the duration required to process your claim plus any additional period required by applicable regulations (typically 5-7 years for financial compliance purposes). After the retention period, data is securely deleted.

Who can see my information?

Your verification documents are reviewed only by authorized verification personnel. We do not share your personal information with the referring platform beyond the verification result (approved/denied). We do not sell or share your data with third parties for marketing purposes.

My verification code isn't working. What should I do?

Verification codes are not case-sensitive, but must be entered exactly as provided. If your code is not being accepted, please check for typos or extra spaces. If problems persist, contact the platform that provided the code to confirm it was issued correctly, or contact our support team.

I submitted my verification but haven't heard back. What now?

Please allow 3-5 business days for processing. Check your email (including spam/junk folders) for updates from us. If it has been more than 5 business days, please contact support with your case reference number.

My verification was denied. Can I appeal?

Yes. If your verification was denied, you should have received an email explaining the reason. Common issues include unclear document images or mismatched information. You may resubmit with corrected documentation by contacting support with your case reference number.

I don't have a verification code. How do I get one?

Verification codes are issued by our platform partners for specific claims or transactions. We do not issue codes directly to consumers. If you believe you should have received a code, please contact the platform where your original transaction occurred.